Legal
Privacy Notice
Last updated October 17, 2026
This notice explains how Rapid Response Industrial Group Ltd. ("RRIGL", "we", "us") handles personal information when you use rapidresponseind.com, send us an inquiry or make a booking.
1. Who is responsible
RRIGL, 1934 Yellowhead Trail NE, Edmonton, AB T6S 1B4, is responsible for the personal information we collect through the website and the booking page. Our Privacy Officer can be reached by email at privacy@rapidresponseind.com or by mail at Privacy Officer, Rapid Response Industrial Group Ltd., 1934 Yellowhead Trail NE, Edmonton, AB T6S 1B4.
2. What we collect and why
| Where | What we collect | Why |
|---|---|---|
| Booking page (Microsoft Bookings and Teams) | Name, email, phone (optional), the time you choose and the notes you write | To arrange, confirm, remind you about and hold your appointment, and to follow up afterwards. |
| Contact form | Name, email, phone, company (optional), topic and your message | To reply to your inquiry. We email you a copy as a receipt. If you become a customer, to keep a record of our dealings with you. |
| Coverage tool | Addresses or place names you type. If you press "Use my location", your device's location, after your browser asks your permission. You can turn off location access for this site in your browser settings at any time. | To show which of our depots covers a site, with distance and drive-time estimates. |
| Security check | Your IP address and browser signals, processed by our security check service | To tell people from automated programs that abuse the site. |
| Technical data | IP address, browser and device type, the pages and searches requested, and the time, in our hosting provider's server logs | To run, secure and fix the website. |
3. Who we share it with
We use these service providers. They receive only what they need for the task shown.
| Provider | What it does for us | What it receives |
|---|---|---|
| Microsoft | Booking page, Teams appointments and our email | Booking details, the appointment on Teams, and email correspondence. The booking page is on Microsoft's site, and Microsoft's own privacy statement also applies to that page. |
| Our email delivery service | Sends the emails from the contact form | Everything you enter in the contact form, sent to our inbox and as a copy to you. It keeps a log of sent messages for the period its service allows. |
| Our security check service | Bot check on the contact form and the coverage tool | Your IP address and browser signals |
| Mapbox | Maps, address search and drive times | The addresses you type, your coordinates if you use "Use my location", the locations used to calculate drive times, and your IP address and map usage data when a map loads |
| Our hosting provider | Hosts the website | Server logs: IP address, pages and searches requested, time |
| Our content database provider | Stores news and guides content and staff sign-ins | No visitor submissions |
| Public weather and map data sources | Weather alerts and airfield data for the coverage tool | Approximate coordinates of the location searched, sent from our server, not your name, contact details or IP address |
4. Where information is kept
These providers may store or process information outside Canada, mainly in the United States. While it is there, it is subject to the laws of that country and may be accessed by its courts, law enforcement and national security authorities. You can ask our Privacy Officer, at privacy@rapidresponseind.com, for information about our policies and practices for service providers outside Canada.
5. Cookies and similar technology
We do not use advertising or analytics cookies or tracking scripts. Our coverage tool sets one cookie, coverage_verified, for 24 hours to remember that you passed the bot check. It does not hold personal information. Your browser also saves recent address-search results on your device for up to 24 hours to speed up repeat searches. You can clear both in your browser settings. Our security check service and Mapbox may use their own technology when their features load.
6. How long we keep it
- Booking records: 2 years after the appointment, or up to 6 years if a contract or invoice follows.
- Contact form emails: 12 months from our last contact with you, unless the inquiry becomes an active customer file.
- Coverage searches: we do not keep the addresses you search or your device location, other than for a few minutes in our server's cache and briefly in our hosting provider's logs.
- Server and security logs: kept by our hosting and security providers for the period their plans allow.
7. Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent, subject to legal limits. Contact our Privacy Officer above. You can also complain to the Office of the Privacy Commissioner of Canada, the Office of the Information and Privacy Commissioner of Alberta, or the Office of the Information and Privacy Commissioner for British Columbia. To stop marketing messages, use the unsubscribe link or contact us.
8. How we protect it
We use reasonable safeguards, such as encrypted connections and restricted access for our staff.
9. Changes to this notice
We may update this notice. The current version is on this page.